Recent News

29th Nov2019

Christmas Holidays 2019

Our offices will be closed for the Christmas holidays from 5pm, Friday 20th December, till 9am, Thursday 2nd January 2020.

We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.

We hope all our customers have a good Christmas.

30th Sep2019

Wrekin Capacity Upgrades

We have recently completed capacity and performance upgrades on our transmitter site at The Wrekin, Telford. This should provide an improvement in signal quality for existing customers, but also will allow us to provide service to more properties.

If you made a previous enquiry and were waiting for capacity upgrades, please contact us for more information. If you are interested in our service and have not already made an enquiry, please fill in our wireless enquiry form to allow us to check line of sight to your property.

15th Apr2019

April Bank Holidays

Please note that our offices will be closed on the upcoming national holidays, as listed below. Premium or Datacentre hosting customers can still access support 24/7 by emailing support, raising a ticket, or phoning our main office number and entering their support pin.

  • Friday, 19th April
  • Monday, 22nd April
15th Mar2019

New Website Launched

Our new website aims to provide better support for the growing use of mobile devices, and to make it easier for new, or existing customers, to discover the services we provide. In many cases we have found that even some long standing customers are not aware of our full range of abilities, which cover everything from network cabling and on-site computer support, to a complete range of Internet services, including:

  • Wireless and traditional broadband
  • Installation of network and structured cabling
  • Provision and support of on-site desktop and server systems
  • Domain registration and management
  • Email and website hosting, especially those with bespoke requirements
  • Dedicated server hosting and rackspace in our custom built Telford Data Center
  • Cloud services including online backup, Office 365
  • Hosted VoIP phone systems
10th Feb2019

New Staff Member - Billie

Billie the Cocker Jack has become a regular fixture in the Userve offices. She doesn't really get much work done, but does try her best to keep everyone happy and enjoying their work.


She can usually be found rummaging around for something to chew on, chasing a ball around, or giving people puppy eyes in the kitchen while eating lunch.

30th Jan2019

Hosted Phone Systems (VoIP)

We have partnered with enterprise telephony provider VoIP Unlimited to offer high quality hosted telephone systems. This hosted service takes minutes to set up and not only provides all the benefits listed below, but also includes a local phone number for each handset.

  • Ability to transfer calls between phones in the same organisation
  • On hold music
  • Customisable voice menus
  • Time of day routing
  • Conference rooms
  • DDI phoner number for each handset

 

Click here for more information

Why Userve

Userve Internet aim to provide a personal approach to all our customers. We are always here to give advice and support to make sure your services run smoothly and are helping you achieve your goals.

To see feedback from current and past clients, please visit our company overview.