We had an issue with one of our primary uplinks which appeared to be causing intermittent problems accessing the Internet. This connection was taken down for work to be carried out which may have caused Internet to drop-out between 9:30 and 10:30 this morning. The link is now back online, but we are currently monitoring it closely to look for further problems.
We apologise for any inconvenience this may have caused to our data centre & uConnect customers.
Our offices will be closed on the bank holidays listed below. Engineers will continue to support our network 24x7 and can be contacted either at support@userve.net, or by telephone for data centre customers with premium support.
| Date | Holiday |
|---|---|
| Fri, 18th Apr | Good Friday |
| Mon, 21st Apr | Easter Monday |
| Mon, 5th May | Early May Bank Holiday |
| Mon, 26th May | Spring Bank Holiday |
| Mon, 25th Aug | Summer Bank Holiday |
Please note that this list does not include our Christmas closure period, which will be set closer to the end of the year.
Our offices will be closed for the Christmas holidays from 12pm, Friday 20th December, and will re-open Monday, 6th January.
We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.
We hope all our customers have a good Christmas.
Our offices will be closed on the bank holidays listed below. Engineers will continue to support our network 24x7 and can be contacted either at support@userve.net, or by telephone for data centre customers with premium support.
| Date | Holiday |
|---|---|
| Fri, 7th Apr | Good Friday |
| Mon, 10th Apr | Easter Monday |
| Mon, 1st May | Early May Bank Holiday |
| Mon, 8th May | King Charles III Coronation |
| Mon, 29th May | Spring Bank Holiday |
| Mon, 28th Aug | Summer Bank Holiday |
Please note that this list does not include our Christmas closure period, which will be set closer to the end of the year.
Please note our prices will increase by 8% from the 1st April 2023, due to increased costs in the market.
We hoped to avoid increases this year, but unfortunately have seen our costs rise anywhere from 10-20% across the board, affecting everything from our core network services to utilities and insurances.
We have done our best to keep the increase as low as possible, and below the figure used by many other businesses in both the communications industry, and overall marketplace.
Our offices will be closed for the Christmas holidays from 1pm, Thursday 22nd December, and will re-open Tuesday, 3th January.
We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.
We hope all our customers have a good Christmas.
Please note that the Hodnet transmitter on our uConnect network will be offline on Thursday, 1st Decemeber, as Central Networks have informed us of an extended power outage while they work on power lines.
We apologise for any inconvenience this may cause to the customers served by this transmitter.
Our offices will be closed, Monday 19th September for the Queen's funeral bank holiday.
Engineers will continue to monitor all core infratructure and uConnect links 24/7. To report any issues, either email support@userve.net if Internet access is available, or phone us and leave a voice message.
Please note that our offices will close at 4pm on Wednesday, 1st June for the Queen's Jubilee Bank Holiday, and will re-open Monday, 6th June.
Our engineers will continue to monitor all core infratructure and uConnect links 24/7. To report any issues, either email support@userve.net if Internet access is available, or phone us and leave a voice message.