Our offices will be closed for the Christmas holidays from 1pm, Thursday 23rd December, and will re-open Tuesday, 4th January.
We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.
We hope all our customers have a good Christmas.
We are aware of a current tower outage of one of our transmitters on The Wrekin. This has affected customers north of The Wrekin, as well as customers on our Flashbrook site.
Engineers are currently investigating the issue, although replacement equipment may be required.
Please follow our service site at userve.freshstatus.io for further updates.