Latest News

12th Dec2023

Christmas Holidays 2023

Our offices will be closed for the Christmas holidays from 12pm, Friday 22nd December, and will re-open Wednesday, 3th January.

We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.

We hope all our customers have a good Christmas.

3rd Apr2023

2023 Bank Holidays

Our offices will be closed on the bank holidays listed below. Engineers will continue to support our network 24x7 and can be contacted either at support@userve.net, or by telephone for data centre customers with premium support.

DateHoliday
Fri, 7th AprGood Friday
Mon, 10th AprEaster Monday
Mon, 1st MayEarly May Bank Holiday
Mon, 8th MayKing Charles III Coronation
Mon, 29th MaySpring Bank Holiday
Mon, 28th AugSummer Bank Holiday

Please note that this list does not include our Christmas closure period, which will be set closer to the end of the year.

1st Mar2023

April 2023 Price Increases

Please note our prices will increase by 8% from the 1st April 2023, due to increased costs in the market.

We hoped to avoid increases this year, but unfortunately have seen our costs rise anywhere from 10-20% across the board, affecting everything from our core network services to utilities and insurances.

We have done our best to keep the increase as low as possible, and below the figure used by many other businesses in both the communications industry, and overall marketplace.

29th Nov2022

Christmas Holidays 2022

Our offices will be closed for the Christmas holidays from 1pm, Thursday 22nd December, and will re-open Tuesday, 3th January.

We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.

We hope all our customers have a good Christmas.

28th Nov2022

uConnect Planned Maintenance - HMX

Please note that the Hodnet transmitter on our uConnect network will be offline on Thursday, 1st Decemeber, as Central Networks have informed us of an extended power outage while they work on power lines.

We apologise for any inconvenience this may cause to the customers served by this transmitter.

15th Sep2022

HRH Queen Elizabeth's Funeral

Our offices will be closed, Monday 19th September for the Queen's funeral bank holiday.

Engineers will continue to monitor all core infratructure and uConnect links 24/7. To report any issues, either email support@userve.net if Internet access is available, or phone us and leave a voice message.

25th May2022

Jubilee Bank Holiday June 2022

Please note that our offices will close at 4pm on Wednesday, 1st June for the Queen's Jubilee Bank Holiday, and will re-open Monday, 6th June.

Our engineers will continue to monitor all core infratructure and uConnect links 24/7. To report any issues, either email support@userve.net if Internet access is available, or phone us and leave a voice message.

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