Our offices will be closed for the Christmas holidays from 1pm, Thursday 22nd December, and will re-open Tuesday, 3th January.
We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.
We hope all our customers have a good Christmas.
Please note that the Hodnet transmitter on our uConnect network will be offline on Thursday, 1st Decemeber, as Central Networks have informed us of an extended power outage while they work on power lines.
We apologise for any inconvenience this may cause to the customers served by this transmitter.
Our offices will be closed, Monday 19th September for the Queen's funeral bank holiday.
Engineers will continue to monitor all core infratructure and uConnect links 24/7. To report any issues, either email support@userve.net if Internet access is available, or phone us and leave a voice message.
Please note that our offices will close at 4pm on Wednesday, 1st June for the Queen's Jubilee Bank Holiday, and will re-open Monday, 6th June.
Our engineers will continue to monitor all core infratructure and uConnect links 24/7. To report any issues, either email support@userve.net if Internet access is available, or phone us and leave a voice message.
Please note that our basic pricing will increase by the consumer price index + 3.5% (totalling 8.9%) from the 1st April 2022. This is in line with other businesses in the industry and is our first price increase in 9 years.
Unfortunately with rising wholesale and utility costs we are simply unable to maintain our existing prices.