Latest News

15th Sep2022

HRH Queen Elizabeth's Funeral

Our offices will be closed, Monday 19th September for the Queen's funeral bank holiday.

Engineers will continue to monitor all core infratructure and uConnect links 24/7. To report any issues, either email support@userve.net if Internet access is available, or phone us and leave a voice message.

25th May2022

Jubilee Bank Holiday June 2022

Please note that our offices will close at 4pm on Wednesday, 1st June for the Queen's Jubilee Bank Holiday, and will re-open Monday, 6th June.

Our engineers will continue to monitor all core infratructure and uConnect links 24/7. To report any issues, either email support@userve.net if Internet access is available, or phone us and leave a voice message.

1st Mar2022

April 2022 Price Increase

Please note that our basic pricing will increase by the consumer price index + 3.5% (totalling 8.9%) from the 1st April 2022. This is in line with other businesses in the industry and is our first price increase in 9 years.

Unfortunately with rising wholesale and utility costs we are simply unable to maintain our existing prices.

1st Dec2021

Christmas Holidays 2021

Our offices will be closed for the Christmas holidays from 1pm, Thursday 23rd December, and will re-open Tuesday, 4th January.

We monitor all services 24/7/365, and customers can be assured that any network outage or issue will be responded to no differently than during normal office hours. Customers with an extended support agreement can contact our engineers at any time either by email, or using the provided emergency contact details.

We hope all our customers have a good Christmas.

12th Aug2021

Wrekin Transmitter Outage

We are aware of a current tower outage of one of our transmitters on The Wrekin. This has affected customers north of The Wrekin, as well as customers on our Flashbrook site.

Engineers are currently investigating the issue, although replacement equipment may be required.

Please follow our service site at userve.freshstatus.io for further updates.

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