Desktop / On-Site Support

Userve can provide a full range of IT support services, from desktop installation and support, to the provision and configuration/maintenance of server or storage systems, as well as Internet connectivity and network cabling. One supplier that you can always depend on to provide the support you need, when you need it.

Our IT support contracts provide peace-of-mind, knowing that in the event of any IT problem, we are only a phone call away, and engineers are always available to either remotely fix an issue, or attend on-site if necessary. Some of the benefits of a support contract with Userve include:

  • Direct acccess to local experienced engineers
  • Ability to provide and support the full range of IT services, requiring only one point of contact for all issues
  • Most issues fixed quickly over the phone or via remote desktop access. For local customers we can attent site within 4 business hours (usually less than 1) for high priority issues.

 

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Why Choose Userve

Our engineers have decades of experience in the industry, and have a wide range of knowledge covering not just desktop systems, but also networking, storage and server software.

It is not uncommon for our engineers to identify problems with 3rd party equipment and inform customers exactly where the issue lies and the appropriate fix when support from other suppliers is lacking.